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Pick a topic to see common questions. If you can't find what you need, contact EMPAWAD support.

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Topics

  • Buying on EMPAWAD MarketFinding sellers, placing orders and tracking them.6 questions
  • Selling on EMPAWAD MarketOpening a store, listing products and handling orders.5 questions
  • PickupCollecting orders in person with a 6-digit pickup code.4 questions
  • DeliveryCouriers, delivery codes and confirming receipt.6 questions
  • Group BuyCombining orders with other buyers to reach a supplier's minimum.6 questions
  • PaymentsPay at pickup, pay on delivery, card payments and fees.5 questions
  • VerificationHow sellers and businesses get verified — no corporation needed.4 questions
  • DisputesWhen something goes wrong with an order.3 questions
  • RefundsHow refunds are approved and paid back.3 questions
  • Business procurementBuyer requests, supplier offers, awards and Collaborate.6 questions

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Our team reads every request. Include your order number if it's about a specific order.

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