1. Who we are and scope
Will need to cover
- Contracting EMPAWAD entity per country (to be confirmed)
- Which services these terms cover; relationship to Seller Terms, Group Buy Rules and Collaboration Terms
- Demonstration/test environments and how they differ from live service
2. Accounts
Will need to cover
- Eligibility and minimum age per jurisdiction
- Account security and accurate information
- Business accounts and acting on behalf of an organization
- Suspension and closure
3. EMPAWAD's role
Will need to cover
- EMPAWAD as a coordination platform; contracts of sale are between buyer and seller (to be confirmed by counsel)
- Seller pricing set by sellers; EMPAWAD does not set or lower supplier prices
- Verification badges reflect EMPAWAD review at a point in time — scope and limits
4. Orders, pickup and delivery
Will need to cover
- Order confirmation and buyer cancellation window
- Pickup and delivery handover codes; buyer responsibility to keep codes private
- Confirming receipt; risk and title (per local law)
5. Payments, fees and protected payment
Will need to cover
- Available methods per market: pay at pickup, pay on delivery, bank transfer, online card where configured
- Buyer service fees from configured fee rules, shown at checkout
- How protected payment works and its limits — must not be described as escrow unless licensed
- Taxes
6. Disputes and refunds
Will need to cover
- Opening disputes from the order page; evidence handling
- EMPAWAD review process and possible outcomes
- Refund methods for online vs. offline payments
- Statutory consumer rights that cannot be excluded
7. Acceptable use and content
Will need to cover
- Prohibited items and conduct
- Reviews only from real orders; review moderation
- User content licence
8. Liability, governing law and changes
Will need to cover
- Limitations of liability (subject to local consumer law)
- Governing law and forum per country
- How changes to terms are notified
Questions about this draft? Contact EMPAWAD support.